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Terms of Service

Last updated: May 2, 2026

These Terms of Service ("Terms") govern your use of Baldo, an AI-powered personal assistant accessible via WhatsApp, SMS, and the website at baldo.ai (the "Service"). By using the Service, you agree to these Terms.

1. Service Description

Baldo is an AI assistant that helps you manage email, calendar, tasks, and information through natural conversation on WhatsApp and SMS. The Service uses artificial intelligence (Anthropic Claude) to process your requests and provide responses.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. By using the Service, you represent that you meet this requirement.

3. Account and Access

• Your account is identified by your phone number. You are responsible for maintaining the security of your phone and WhatsApp/SMS account.
• You may optionally connect your Google or Microsoft account to enable email and calendar features. You may disconnect these integrations at any time.

4. Subscription and Payment

• The Service offers a free trial period followed by a paid subscription.
• Subscription fees are billed monthly through Stripe. Prices are displayed before you subscribe.
• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
• We reserve the right to change subscription pricing with reasonable notice.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or to violate any laws.
• Send harmful, abusive, harassing, or threatening content.
• Attempt to reverse-engineer, exploit, or disrupt the Service.
• Use the Service to send spam or unsolicited messages to others.
• Impersonate another person or entity.
• Use the Service in a way that could harm minors.

6. AI Limitations and Disclaimers

• Not professional advice: Baldo is an AI assistant, not a licensed professional. Responses should not be relied upon as legal, medical, financial, or other professional advice.
• Accuracy: AI responses may occasionally be inaccurate, incomplete, or outdated. Always verify important information independently.
• Email and calendar actions: Baldo may draft emails or suggest calendar changes on your behalf. You are responsible for reviewing and approving any actions taken through your connected accounts.
• Availability: The Service is provided "as is" and may experience downtime, errors, or interruptions. We do not guarantee uninterrupted or error-free operation.

7. Intellectual Property

The Service, including its design, code, and AI integrations, is owned by us and protected by applicable intellectual property laws. You retain ownership of the content you send to the Service. By using the Service, you grant us a limited license to process your content solely to provide the Service.

8. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

9. Third-Party Services

The Service integrates with third-party platforms (WhatsApp, Google, Stripe, Anthropic). Your use of these platforms is subject to their respective terms and policies. We are not responsible for the practices or availability of third-party services.

10. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
• Our total liability for any claim related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

12. Termination

• You may stop using the Service at any time by ceasing to send messages and cancelling your subscription.
• We may suspend or terminate your access if you violate these Terms or for any reason with reasonable notice.
• Upon termination, your data will be handled in accordance with our Privacy Policy.

13. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page. Continued use of the Service after changes constitutes acceptance. For material changes, we will notify you via WhatsApp or the website.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.

15. Dispute Resolution

Any disputes arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, conducted in California.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact

For questions about these Terms, please use the contact form on our website.

18. SMS & WhatsApp Messaging Terms

By messaging Baldo at +1 833-406-2140, you consent to receive recurring SMS or WhatsApp messages from Baldo AI (operated by ShadiCorp LLC).

How You Opt In

• Tapping the "Text / SMS" or "WhatsApp" button on baldo.ai and sending the pre-filled message.
• Sending an SMS or WhatsApp message to +1 833-406-2140 yourself.
• Scanning the QR code on baldo.ai.
• Having a family member set up Baldo for you via the setup-for-parent flow (with explicit consent checkbox).

What Messages You'll Receive

• Replies to your questions and requests.
• Optional morning briefing (~6am local) summarizing your inbox and calendar.
• Reminders you have explicitly asked Baldo to schedule.
• Account and billing notifications.
• Occasional proactive check-ins based on context you have shared. These respect quiet hours (10pm-7am local) and are limited to 3 per day.

Message Frequency & Costs

Message frequency varies based on your usage. A typical day includes 5-15 reply messages plus up to 3 proactive messages. Message and data rates may apply from your mobile carrier. Baldo does not charge a per-message fee — service pricing is via monthly subscription (Basic 4.99 USD / Unlimited 19.99 USD).

How to Opt Out (STOP)

• Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to any message from +1 833-406-2140.
• Message Baldo "stop sending me messages" or "disconnect."
• Email support@baldo.ai.

You will receive one final confirmation. No further messages will be sent. Consent is not a condition of purchase.

HELP

Reply HELP to any message from +1 833-406-2140 for support information.

Carrier Disclaimers

Carriers (AT&T, T-Mobile, Verizon, etc.) are not liable for delayed or undelivered messages. Service availability depends on your carrier and signal.